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Order Processing

Orders are generally prepared for dispatch within 24 hours, excluding weekends and U.S. public holidays. Tracking information is provided after dispatch. Processing may take longer during promotions, holidays, payment review, product availability checks or carrier disruptions.

Shipping Options and Delivery Estimates

For U.S. watch orders, complimentary Regular Shipping is generally estimated at 5–6 business days after dispatch.For U.S. jewelry orders, complimentary delivery is generally estimated at 3–4 business days after dispatch. For international orders, available shipping methods, charges and delivery estimates are shown at checkout. Delivery estimates are not guaranteed and may vary due to carrier conditions, customs processing or other disruptions.

Worldwide Shipping

Volices ships to supported destinations displayed at checkout. Free shipping applies when it is shown on the product page or at checkout. Some destinations, products or delivery methods may be unavailable because of carrier or legal restrictions.

Tracking

Tracking availability and scan frequency depend on the carrier. Please allow time for the first tracking update after dispatch.

Customs, Duties and Taxes

Applicable import duties, taxes or customs fees may be collected at checkout or by the destination country or carrier. Unless checkout clearly states that these charges are included, the recipient is responsible for them.

Address Changes and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed. We cannot guarantee changes after processing or dispatch has begun. If tracking shows a package as delivered but it cannot be located, contact the carrier and then contact us so we can assist with the available information.

Damaged or Lost Shipments

If a package arrives damaged, keep all packaging and contact support@volices.com promptly with your order number and photos. If tracking has not updated for an unusual period, contact us and we will help investigate with the carrier.

Shipping Delays

If we learn that we cannot ship within an advertised time frame, we will contact you and provide the available options, which may include consenting to the delay or cancelling the unshipped order for a full refund.