CUSTOMER CARE
Contact VOLICES
Questions about a watch, an existing order, shipping or returns? Our customer care team is here to help.
Product & Availability
Questions about a model, SKU, availability or product details.
Order Assistance
For an existing order, have your order number ready so we can assist faster.
GET IN TOUCH
Send us a message.
Complete the form and a member of our customer care team will assist you.QUICK ANSWERS
Frequently asked questions.
How long does shipping take?
For U.S. orders, complimentary tracked shipping is typically estimated at 5–6 business days after dispatch. Order preparation begins as soon as your purchase is placed and includes product, serial-number, warranty-documentation and package checks before secure packing. Tracking is issued after dispatch. A $30 Fast Shipping option is available where offered.
What is your return policy?
VOLICES offers a 30-day return window. Returned items must meet the conditions stated in our return policy.
VIEW RETURN POLICY →Are the watches authentic?
VOLICES sells authentic timepieces. Product identity and condition are reviewed before shipment.
How do I request warranty help?
Send your order number, model or SKU and a description of the issue through the form above so our team can assist.