CUSTOMER CARE
Contact VOLICES
Questions about a watch, an existing order, shipping or returns? Start a live chat on our website or email support@volices.com.
Live support hours
Monday–Friday9:00 AM – 6:00 PM
Saturday10:00 AM – 4:00 PM
SundayClosed
New Jersey local time · Eastern Time
For a faster response outside live chat hours, email support@volices.com. You can also leave a message in chat. Our team replies during business hours.
Live chat
Mon–Fri: 9 AM–6 PM · Sat: 10 AM–4 PM · Sun: Closed
New Jersey local time · Eastern Time
Leave a message anytime. Our team replies during business hours.
Start live chat →Email support
Replies within 24 hours
Send our customer care team your question. Include your order number or watch model when applicable.
Business hours apply. Messages received after hours are reviewed when we reopen.
support@volices.comOrder Assistance
For an existing order, have your order number ready so we can assist faster.
GET IN TOUCH
Send us a message.
Complete the form and a member of our customer care team will assist you. Replies within 24 hours. Business hours apply. Messages received after hours are reviewed when we reopen.QUICK ANSWERS
Frequently asked questions.
How long does shipping take?
For U.S. orders, complimentary tracked shipping is typically estimated at 12–15 business days after dispatch. Allow 2 business days for order preparation, for an estimated total of 14–17 business days from order placement. Weekends and U.S. federal holidays are excluded. Order preparation begins as soon as your purchase is placed and includes product, serial-number, warranty-documentation and package checks before secure packing. Tracking is issued after dispatch.
What is your return policy?
VOLICES offers a 30-day return window. Returned items must meet the conditions stated in our return policy.
VIEW RETURN POLICY →Are the watches authentic?
VOLICES sells authentic timepieces. Product identity and condition are reviewed before shipment.
How do I request warranty help?
Send your order number, model or SKU and a description of the issue through the form above so our team can assist.