Submit your request
Send your order number, watch details and a clear description of the issue.
VOLICES CUSTOMER CARE
Warranty Support Center
Warranty questions, registration assistance, technical troubleshooting and service coordination — all in one place. Start with the request form below and our team will guide the next step.
48HMost requests reviewed within 48 hours
1:1Order-based support from the VOLICES team
CAREManufacturer and VOLICES service coordination
START HERE
Submit a warranty request.
Use the email address from your order whenever possible. After the initial review, our team may request photos or video.
PRELIMINARY COVERAGE CHECK
Is my issue covered?
This checker helps you understand what normally requires warranty review. It is not a final coverage decision.
i
Select the brand, issue and purchase period to receive a preliminary indication.
Final eligibility is determined by the applicable manufacturer/store warranty terms, purchase documentation, cause of the issue, service history and inspection results.
HOW IT WORKS
From request to resolution.
Initial review
We verify the order, warranty documentation and symptoms. Most requests are reviewed within 48 hours.
Service route
Depending on the brand and issue, we may guide you to an appropriate manufacturer or service-center route.
VOLICES coordination
If local service is not appropriate or cannot assist, VOLICES may authorize a return for inspection/service coordination.
Repair / estimate
Covered manufacturing defects may proceed to service. If the issue is not covered, we can provide available paid-service options before work begins.
Return shipment
Once service is complete, return-shipment information and tracking are provided when applicable.
TECHNICAL COVERAGE GUIDE
What warranty generally addresses.
Warranty is intended for verified defects in material or workmanship — not every performance complaint or physical damage automatically qualifies.
- Internal movement failure caused by a manufacturing defect
- Abnormal timekeeping caused by a verified internal defect
- Automatic winding-system malfunction
- Power-reserve malfunction caused by an internal defect
- Case or metal-band defect where covered by applicable manufacturer terms
- Other verified defects in material or workmanship
- Normal wear, scratches, finish wear or cosmetic changes
- Crystal / glass breakage or accidental damage
- Battery replacement as routine maintenance
- Leather, rubber, fabric or other non-metal strap wear
- Damage caused by impact, dropping, misuse or external force
- Unauthorized opening, repair, modification or aftermarket parts
BEFORE YOU FILE
Technical checks that can save time.
Automatic / mechanical
Fully wind the watch according to the manufacturer instructions, confirm the crown is fully seated, and note the approximate time deviation over a full day. A watch that has simply run out of power is not necessarily defective.
Solar / Eco-Drive
Insufficient charge can imitate a fault. Follow the manufacturer charging guidance before submitting a claim and note whether the watch resumes normal operation after adequate charging.
Quartz
A depleted battery is generally maintenance rather than a manufacturing defect. If a fresh, appropriate battery does not resolve the issue, further review may be required.
Water resistance
Water-resistance ratings depend on proper use, crown position, seals, age and service condition. Water damage is evaluated individually and may not be covered when use falls outside manufacturer guidelines.
Accuracy
Mechanical watches operate within model-specific tolerances and can vary with position, wear pattern, temperature and magnetic exposure. Provide a measured daily gain/loss whenever possible.
Magnetism / impact
Strong magnets and physical shocks can affect timekeeping without indicating an original manufacturing defect. Tell us about any known impact or magnetic exposure so the service route can be assessed correctly.
SEIKO WARRANTY SUPPORT
Original Seiko warranty documentation.
What arrives with your Seiko
Seiko watches sold by VOLICES are supplied with their original Seiko warranty card and applicable manufacturer documentation when included with the watch package.
Manufacturer-warranty eligibility
Manufacturer coverage is subject to the manufacturer's own eligibility rules, purchase documentation and warranty-card requirements. A warranty card by itself does not replace those eligibility conditions.
How VOLICES helps
Our team can assist with registration/service information, documentation and the next appropriate service route. If a local service option cannot assist, contact VOLICES before shipping the watch.
Current U.S. Seiko terms: Seiko USA states a three-year limited warranty for qualifying purchases directly from Seiko or an authorized Seiko dealer, covering defects in material or workmanship subject to its terms and exclusions. Eligibility is determined by Seiko under those terms.
SERVICE & RETURN PROCESS
Do not send the watch before authorization.
01
Open a request first.Unannounced warranty shipments can delay identification and processing.
02
Wait for instructions.If a return is needed, the Warranty Team will provide the return/service authorization and packaging instructions.
03
Protect the watch.Use secure packaging and follow the shipping instructions provided for the case. Do not include unnecessary valuables unless requested.
04
Inspection determines the route.Manufacturing defects, maintenance needs, accidental damage and unauthorized prior repair can require different service paths.
05
No paid work without approval.If a non-covered repair option is available, the customer can be given an estimate before chargeable work is authorized.
IMPORTANT WARRANTY CONDITIONS
Documentation and prior service matter.
Purchase proof: Keep your VOLICES order confirmation and any original warranty documentation supplied with the watch.
Third-party service: Opening, modification or repair by an unauthorized provider can affect manufacturer or store warranty eligibility.
Shipping: Responsibility for inbound or return shipping can depend on the service route and whether the issue is confirmed as covered. Your case instructions will state what applies.
Water resistance: A water-resistance rating is not a blanket guarantee against all moisture damage. Crown position, seal condition, depth, temperature and use all matter.
Maintenance: Routine battery replacement, periodic overhaul, strap wear and other maintenance are generally separate from manufacturing-defect coverage.
NEED HELP?
Start with your order number.
Our Warranty Team will review the request and tell you exactly what to do next.