Política de reembolso

30-Day Return Policy

You may request a return within 30 days after your order is delivered.

To be eligible, the watch and all included items must be unworn, unused, unaltered and in the condition received, with tags, protective materials, accessories, manuals and original packaging. Bracelets must not be resized and products must not show signs of wear. A receipt or proof of purchase is required.

How to Request a Return

Email shopvolices@gmail.com with your order number, the item you want to return and the reason for the request. If the return is accepted, we will provide return instructions and the authorized return address. Do not send a product to the public contact address unless our support team specifically instructs you to do so. Items sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Use a tracked and adequately insured shipping service. Original shipping charges are non-refundable unless required by law or the return results from our error.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery. If the item is damaged, defective or incorrect, contact us as soon as possible with your order number and clear photos so we can review the issue and make it right.

Exceptions and Final Sale Items

Gift cards, personalized products, products that have been worn, resized or altered, and items clearly marked “Final Sale” cannot be returned except where required by law. Regular promotional or sale-priced items remain eligible under this policy unless they were clearly marked “Final Sale” before purchase.

Exchanges

The fastest way to exchange an item is to request a return. After the return is accepted, you may place a separate order for the replacement item.

European Union 14-Day Right of Withdrawal

If an order is delivered to the European Union, you may have the right to cancel or return it within 14 calendar days after delivery without giving a reason, subject to applicable law and statutory exceptions. The item must be returned in the condition received with its original packaging and proof of purchase.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact shopvolices@gmail.com.

Order Cancellations

Contact us immediately if you need to cancel an order. We will try to accommodate the request before shipment, but cancellation is not guaranteed after processing or dispatch has begun.