Frequently Asked Questions

Yes. VOLICES sells authentic watches. Before dispatch, the model/reference, serial number, physical condition and package completeness are checked as part of our order-care process.

Products are sold in new condition unless a product page clearly states otherwise. Watches are supplied with the presentation and documentation applicable to that model.

Each watch carries its unique serial number and is supplied with the original brand presentation, warranty card and applicable manufacturer documentation where provided for that model.

Applicable manufacturer warranty coverage varies by brand and model. In addition, VOLICES provides a complimentary 1-year limited store warranty for qualifying mechanical or manufacturing defects, subject to our warranty terms.

Contact us with your order number, watch model or SKU, serial number and a description of the issue. Our support team will guide you through the appropriate next step.

VOLICES is an independent watch retailer. Pricing can differ from brand boutiques because inventory is sourced through established supplier relationships and priced according to current availability, purchasing opportunities and market conditions. Lower pricing does not mean a watch is a replica or counterfeit.

VOLICES is an independent retailer and does not represent itself as an authorized dealer for every brand. Where a specific manufacturer relationship applies, it will be stated clearly. Product authenticity is verified separately from dealer status.

If availability changes before dispatch, we will contact you with the available options. Depending on the situation, this may include waiting for replenishment, selecting an alternative or cancelling the unshipped item for a refund.

Order preparation begins as soon as your purchase is placed. Orders are generally prepared for dispatch within 24 hours, excluding weekends and U.S. public holidays. Product verification, payment review, promotions or carrier conditions can occasionally affect processing time.

For U.S. orders, complimentary regular delivery is generally estimated around 5–6 business days after dispatch. Fast Shipping is typically around 3–4 business days where offered. The delivery estimate shown at checkout is the current estimate for your specific order.

Yes. Tracking information is issued after dispatch. Please allow time for the carrier's first scan to appear after the shipment is handed over.

VOLICES ships to supported destinations shown at checkout. Available methods, charges and delivery estimates can vary by country, product and carrier.

For international orders, duties, taxes or customs fees may be collected at checkout or by the destination country or carrier. Unless checkout clearly states that these charges are included, the recipient is responsible for them.

You may request a return within 30 days after delivery. Eligible watches must be unworn, unused and unaltered, with the original packaging, tags, protective materials, accessories, manuals and documentation. Bracelets must not have been resized. Full conditions are available in our Refund Policy.

Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect. Returns should be sent with tracking and adequate insurance after receiving return authorization from VOLICES.

Contact us as soon as possible. We will try to accommodate changes before shipment, but cancellation or modification cannot be guaranteed once processing or dispatch has begun.

Yes. Payments are processed through Shopify's encrypted checkout. Available payment methods are displayed at checkout.

Shop Pay Installments and Affirm may be available to eligible customers. Eligibility, terms and available options are determined by the payment provider and shown during checkout.

Email support@volices.com, use our Contact page, or reach us by Phone / WhatsApp at +1 (973) 703-5954. For an existing order, include your order number so we can assist faster.