Politique d’expédition

Order Processing

After you place an order, you will receive an order confirmation. We will send tracking information when the order has been dispatched. Processing may take longer during promotions, holidays, product launches or carrier disruptions.

Shipping Options and Delivery Estimates

Standard Free Shipping typically takes 7–10 business days after dispatch. Express shipping typically takes 2–4 business days after dispatch. Delivery estimates are not guarantees and may vary by destination, customs processing and carrier conditions. Available methods, charges and estimated delivery times are shown at checkout.

Worldwide Shipping

Volices ships to supported destinations displayed at checkout. Free shipping applies when it is shown on the product page or at checkout. Some destinations, products or delivery methods may be unavailable because of carrier or legal restrictions.

Tracking

Tracking availability and scan frequency depend on the carrier. Please allow time for the first tracking update after dispatch.

Customs, Duties and Taxes

Applicable import duties, taxes or customs fees may be collected at checkout or by the destination country or carrier. Unless checkout clearly states that these charges are included, the recipient is responsible for them.

Address Changes and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed. We cannot guarantee changes after processing or dispatch has begun. If tracking shows a package as delivered but it cannot be located, contact the carrier and then contact us so we can assist with the available information.

Damaged or Lost Shipments

If a package arrives damaged, keep all packaging and contact shopvolices@gmail.com promptly with your order number and photos. If tracking has not updated for an unusual period, contact us and we will help investigate with the carrier.

Shipping Delays

If we learn that we cannot ship within an advertised time frame, we will contact you and provide the available options, which may include consenting to the delay or cancelling the unshipped order for a full refund.